Privacy Policy

This Privacy Notice for Bizzy AI, Inc. ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

• Download and use our mobile application (Otto: Your AI Caller), or any other application of ours that links to this Privacy Notice
• Use Otto Agent. Otto is a personal assistant that can make phone calls to negotiate bills, secure refunds, book reservations, and wait on hold—all to save you time and money.
• Engage with us in other related ways, including any marketing or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@callwithotto.com.

Summary of Key Points

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by using our table of contents below to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.

Do we process any sensitive personal information? Some of the information may be considered "special" or "sensitive" in certain jurisdictions. We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law.

Do we collect any information from third parties? We may collect information from public databases, marketing partners, social media platforms, and other outside sources.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.

1. What Information Do We Collect?

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

The personal information we collect may include:

• Names
• Phone numbers
• Email addresses
• Mailing addresses
• Usernames and passwords
• Contact preferences
• Billing addresses
• Payment information

Device Permissions and Data

When you use our mobile application, we may request access to the following device features and data:

• Audio and Voice Data: We access your device's microphone to enable voice calls with businesses on your behalf. Call audio may be recorded to provide transcripts and improve service quality.
• Contacts: With your permission, we access your contacts so you can easily call friends, family, and businesses by name without manually entering phone numbers.
• Calendar: With your permission, we access your calendar to identify appointments you may want to reschedule, confirm, or modify.
• Location: We may access your approximate location to help find nearby businesses when you don't have a phone number.
• Camera and Photos: We access your camera and photo library to allow you to upload images of bills for negotiation and account verification purposes.

Artificial Intelligence Processing

Important: Otto uses artificial intelligence to process your requests and make phone calls on your behalf. This means:

• Your conversation messages are processed by AI systems to understand your requests and generate appropriate responses.
• Voice synthesis technology is used to conduct phone calls with businesses.
• Your data may be processed by third-party AI service providers (such as Anthropic and OpenAI) to facilitate these features.
• Call transcripts and conversation history are stored to provide you with records and improve our service.

2. How Do We Process Your Information?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.

• To facilitate account creation and authentication
• To deliver and facilitate delivery of services to the user
• To respond to user inquiries/offer support to users
• To send administrative information to you
• To fulfill and manage your orders
• To protect our Services

3. When Do We Share Your Personal Information?

In Short: We may share information in specific situations described in this section.

We may need to share your personal information in the following situations:

• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. Third-Party Services and Data Processors

In Short: We use trusted third-party services to operate our application.

Otto relies on the following categories of third-party service providers to deliver our Services:

• Cloud Infrastructure and Database: We use Convex for real-time data storage and backend services.
• Voice and Communication: We use LiveKit to facilitate voice calls made on your behalf.
• Authentication: We use Clerk for secure user authentication and account management.
• AI Processing: We use AI services including Anthropic (Claude) and OpenAI to process your requests and generate responses.
• Analytics: We use PostHog to understand how users interact with our app and improve our services. PostHog may associate a device identifier with your user account for analytics purposes. Session replay is disabled.
• Advertising Measurement: We use Meta (Facebook) to run ads that help people discover Otto. Meta may receive your device's advertising identifier (IDFA) solely to measure whether an ad resulted in an app install. This data is used only for attribution — we do not use it to show ads inside Otto, and it is not linked to your identity for advertising purposes.
• Error Monitoring: We use Sentry to identify and fix technical issues in our application.
• Financial Data: If you choose to connect a bank account, we use Plaid to securely access your financial information with read-only permissions.
• Payments: We use Superwall and Apple's StoreKit for subscription management and in-app purchases.

Each of these service providers has their own privacy policy governing their use of your data. We encourage you to review their policies.

5. Advertising, Tracking, and Your Choices

In Short: We use your device's advertising identifier only to measure how effective our ads are. We never show ads inside Otto.

On iOS, we may request permission to access your device's advertising identifier (IDFA) via Apple's App Tracking Transparency framework. If you grant permission, your IDFA may be shared with Meta (Facebook) to help us understand which of our ads led to app installs. This is purely for measuring our own advertising — Otto contains no third-party ads.

If you deny tracking permission, we use Apple's SKAdNetwork framework, which provides privacy-preserving attribution without sharing your device identifier. Your experience inside Otto is identical regardless of your choice.

You can change your tracking preference at any time in Settings → Privacy & Security → Tracking on your iPhone.

7. Do We Use Cookies?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies to gather information when you interact with our Services.

8. How Long Do We Keep Your Information?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

9. How Do We Keep Your Information Safe?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, no electronic transmission over the Internet can be guaranteed to be 100% secure.

10. What Are Your Privacy Rights?

In Short: You may have certain rights regarding your personal information depending on where you are located.

In some regions, you have certain rights under applicable data protection laws including the right to request access, rectification, or erasure of your personal information.

11. Do We Make Updates to This Notice?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice.

12. How Can You Contact Us?

If you have questions or comments about this notice, you may email us at support@callwithotto.com.

13. How Can You Review, Update, or Delete Your Data?

Based on the applicable laws of your country or state of residence, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information.

To request to review, update, or delete your personal information, please contact us at support@callwithotto.com.